Code of Conduct
Arena Stage Code of Conduct / House Rules
Arena Stage at the Mead Center for American Theater promises to provide a safe, respectful, inclusive, and fun environment for everyone to enjoy live theater and events.
We're Talking to You
Our House Rules apply to everyone present at the venue as well as participants in our online channels. Guests, staff, volunteers, vendors, trustees, and press will be held to the same standards.
As our values state, Arena is committed to being an anti-racist organization. We champion and welcome diversity, equity, accessibility, and inclusion throughout the organization; within our audience; and in the community at large.
To that end, we reserve the right to remove any person (or online comment) that consists of personal attacks, threats, discriminatory language, harassment, explicit content, off-topic remarks, or promotional material/spam.
Furthermore, we will not tolerate:
- Unwanted invasion of another person's physical space.
- Abusive or harassing behavior.
- Ignoring or talking over staff who are trying to assist you.
- Creating a hostile environment for fellow audience members, students, artists, or staff.
- Disrespect of or damage to our theater or other facilities.
Please note, patrons removed due to violations of our House Rules will not receive a refund.
What To Do
If you witness or experience behavior that violates the values and expectations outlined above, please alert an usher, a house manager, or another member of our staff. Arena Stage will take action to protect our community, with consequences up to and including removal from Arena Stage activities.
To file a formal complaint, email firstname.lastname@example.org. All complaints will be investigated. Please provide detailed information and your contact information.
Thank you for helping us create a positive community and a culture of collaboration. We look forward to enjoying live theater and events with you at Arena Stage!