Usher Frequently Asked Questions
How do I reschedule an usher assigned date?
To exchange your usher assignment, please visit the My Account page. Login to your account and click "Exchange" to the show you would like to change. To view all performances, click "View More" at the bottom of the screen.
You can also fill out our online exchange form. Simply fill out the form and a House Manager will complete your request. You will receive a confirmation via email.
Can I exchange my assignment over the phone?
Due to high call volume in our Sales Office, we ask that you exchange your shift online here or fill out our online exchange form. You will receive a confirmation from us when your exchange is complete.
How can I cancel an usher shift?
To exchange your usher assignment, please use our online exchange form. A House Manager will complete your request and send a confirmation via email.
How can I add a show to my ushering schedule?
To add a show to your schedule, please email firstname.lastname@example.org with your request and a House Manager will confirm the addition to your schedule.
How do I get to Arena Stage?
Due to the opening of the Wharf and increased traffic in the area, getting to Arena Stage and locating parking may take more time than usual. Please allow extra time for travel. You can park in the Arena Stage garage under the building for a special Usher parking rate of $16, if you reserve in advance (based on availability).
The 4th Street garage, located at 1101 4th Street is another convenient option. Parking validation for weekday matinee ushers is available at the Visitor Services Desk before and after the show. A chaser ticket will be given, which will reduce your fee to $14. On the weekends and evenings, the reduced rate of $14 is automatically offered.
Metro: The Waterfront station, on the Green line, is located one block East of Arena Stage at 4th and M Streets. The 74 and P6 buses stop nearby.
For more transportation and parking information, please visit the “Plan Your Visit” page on our website.
Thank you for everything you do. We appreciate you being an Arena Stage usher!