Stay Safe

As we prepare to welcome audiences back to the Mead Center, please read our promises to ensure the health and safety of our patrons, artists and staff.

 

HEALTH AND SAFETY

  • We are requiring that patrons, staff and volunteers wear facial masks.
  • We are asking any patron who is feeling ill to please stay home and utilize our many ticket exchange options. Our staff and volunteers are expected to do the same.

NEW CLEANING PROTOCOLS

  • We are disinfecting door handles, counters and all shared surfaces prior to, during and thoroughly after every performance.
  • We are making hand sanitizer stations available throughout the building.
  • For superior air quality, we’ve upgraded our HVAC systems with MERV13 filters wherever possible per CDC recommendation.

TICKETS AND SEATING

  • All transactions will be cashless. 
  • We are implementing a fully digital ticketing system that will include contactless ticket scanning. Your digital tickets will be available on the "My Account" portal.

TICKETS AND SEATING

  • Your subscription allows you to either attend the play in person or receive a private link to watch a streamed performance in the comfort of your home.

PROGRAMS

  • Our programs are going digital. In addition to information about the production, artistic and director’s notes, stay tuned for behind-the-scenes materials and more content. Programs will now be available on the Arena Stage website. Large print and Braille copies will be available upon request at Visitors Services.

CONCESSIONS

  • Richard’s Place, our onsite café, will be temporarily closed, but packaged snacks and drink options will be available at the concessions bar.
  • Drinks will not be allowed in the theater to prevent the need to remove one's mask. We encourage our patrons to utilize Arena Express, our pre-order system, so that you have plenty of time to enjoy your refreshments at intermission.

MONEY-BACK GUARANTEE

  • As much as we are certain of our commitment to resume production, we know we are in uncertain times. Rest assured that if for any reason we must cancel performances, or if you are unable to attend, we will honor your commitment to us by offering a full array of ticket exchange and refund options.

 

Check this page regularly for the most up-to-date information.