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Arena Stage Donor Privacy Statement

Arena Stage values the trust its donors place in the organization and adheres to the highest standards in gathering, using and safeguarding donor information, including personal and gift details. This donor privacy statement reflects the procedures and protocol taken to ensure the security of all data collected from our generous contributors. By using this website and providing information, you signify your assent to the following policy:

Access to Information

When you access this website, certain information, including but not limited to your IP address and email address, may be collected automatically. This information might be compiled to report aggregate statistics about our website users with reference to numbers of users, traffic patterns through areas of our website, and other related information. Arena Stage will not automatically collect any personally identifying information about you when you visit our website unless you choose to voluntarily permit access to this information.

As an individual, foundation, or corporate donor, voluntary provision might include: completing an online pledge form for a charitable contribution, submitting employment verification information for a matching gift or estate details for a planned gift, donating unused tickets, attending certain special events, or participating in a promotion or online survey where such information is requested, among other activities.

Uses of Information

When personal or gift data is collected through the abovementioned means, Arena Stage uses this information to process your requests/ticket orders in a timely manner and to internally manage your donation, including sending written acknowledgement of your contribution as required by law. Arena employees who have access to this information to process charitable contributions and perform other administrative functions are explicitly prohibited from disclosing your information to third parties or otherwise manipulating, using, or sharing your details.

Names printed in Arena Stage recognition material such as production programs are a matter of public record. If you wish to remain anonymous in these publications, please indicate your gift as anonymous when submitting a pledge or payment, or notify our Development Department directly at 202-600-4177.

For marketing purposes, some personal information related to aggregate statistics on website use  may be used by Arena Stage (or third parties engaged by us) to customize your website experience, fulfill your requests for products and services, conduct market research on our offerings, and to contact you. Organizations that provide operational or other support services to Arena Stage must also agree to safeguard your information in strict compliance with this privacy policy. Additionally, if you visit Arena Stage’s website, you may later see a related ad from us on a website you visit. To opt-out of targeted advertising from many ad networks visit www.networkadvertising.org.

We may also use “persistent cookies” when, for example, you register for certain features or services. Such cookies are stored on your computer's hard drive and allow this website to recognize you when you visit again and tailor the information presented to you based on your needs and interests. The software and hardware you use to access the website should allow you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.

Arena Stage will not sell, trade, or share personal information about donor contributions nor send donor mailings on behalf of other organizations.

Security Protocol

When you submit your credit card information to make purchases or provide a charitable contribution, we use a secure server to protect your details against unauthorized access and use. To further prevent unauthorized access, we have erected firewalls to block outside parties from gaining access to our database and restrict internal access to authorized individuals only. Although we apply the most stringent security measures we deem appropriate to protect your personal and gift information, we cannot guarantee that all precautions will protect against unauthorized access and therefore disclaim any liability for any loss, misuse, or alteration of your personal information while using this website. Arena Stage follows all PCI standards which  includes security hardware, securing information, payment gateway and payment processor.

Arena Stage reserves the right to disclose personal information if required to do so by law.

Opt-Out Protocol

As a donor, you are entitled to exclusive promotions, advance notices, and members-only activities and events in fulfillment of your membership benefits. We may contact you via mail, email, or by phone regarding these benefits, however, you may elect to forgo these forms of communication in whole or part.

If you opt to be removed from our mailing list, you will receive no mass solicitation mail from us, including membership publications, brochures, and notices. You will continue to receive donation acknowledgements and receipts, and may receive mail correspondence directly intended for you.

If you opt to be removed from our calling list, you will receive no calls from us except with regards to changes or RSVPs for an upcoming event, or in response to an inquiry from you. You may also receive personal calls from our Development Department directly intended for you.

If you opt to be removed from our email list, you will receive no mass email solicitations, promotions, or upcoming activities, except invitations to our member events and activities in fulfillment of your membership benefits, such as members-only pre-sales, receptions, and opening nights. You may also receive personal email directly intended for you.

To notify Arena Stage of your opt-out preferences, please contact our Development Department.

Contact Us

If you have any questions about this donor privacy statement, please contact the Arena Stage Development Department by using the Donor Hotline at 202-600-4177.